Atlan Support

Getting Started on the Collect Mobile App 6

• How to use the Collect Mobile App for Collecting Responses
• How to Install the Collect Mobile App
• How to Access a Form on the Collect App
• How can I Open a Form on Collect App?
• How can I Log in to the Collect Mobile App?

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Filling and Submitting Form Responses 8

• How to Fill a Form Response on Collect
• Location is not accurate. What should I do?
• How to Fill Different Question Types on the Collect App
• How to Submit a Filled Response on Collect
• How can I View Responses I have Submitted on Collect Mobile App

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Managing Team Hierarchy on the App 2

• How to Add a Member/Manager to a Team Using the Collect App
• How can I Remove a Member From a Team on the Collect App?

Troubleshooting - Log in 3

• I'm Having Trouble Logging into Collect App. What Should I Do?
• I Forgot My Password for Collect Mobile App
• I didn't Receive an OTP for Collect. What should I do?

Troubleshooting - Accessing Forms and Responses 7

• I Can't See Any Forms on My Collect App
• I Can't See Changes Made to a Form on the Collect App.
• My Field Team Member Can't See the Forms on the Collect App
• My Field Team Member Lost/Changed his Phone. What are my Options?
• Some of My Responses Are Not Syncing

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Troubleshooting - Answering Questions on Collect App 5

• How to Capture Location Offline With No Internet
• Collect can't Detect my Location. What should I do?
• How to Know how Accurate my Location is
• How to Improve the Accuracy of Recorded Location on the Collect App
• What to do if the Monitoring Dropdown does not Show an Entry

Collect App Settings 8

• How to Check the App Version of My Collect App
• How to Update the Collect App Version
• How to Check the Internet Status on Collect App
• How to Change the Language of Collect App
• How to Change Collect's Screen Orientation

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