Troubleshooting - Accessing Forms and Responses

I Can't See Any Forms on My Collect App
If you can't see any forms on your Collect mobile app, it can be either because your forms are not updated or you don't have access to any forms. O...
Tue, 31 Dec, 2019 at 3:36 PM
I Can't See Changes Made to a Form on the Collect App.
Some times, you might make some changes to an already published form. If you are not able to see these changes on your Collect app, refresh your forms to up...
Tue, 31 Dec, 2019 at 3:36 PM
My Field Team Member Can't See the Forms on the Collect App
In case your data collectors are not able to see a form on the Collect App, it can be because of a few reasons. Here is what you can do. Case 1. If you are...
Tue, 31 Dec, 2019 at 3:36 PM
My Field Team Member Lost/Changed his Phone. What are my Options?
In rare cases, there may be a possibility that your field team member loses their mobile device or puts the  SIM card in another device. In this article, w...
Tue, 31 Dec, 2019 at 3:36 PM
Some of My Responses Are Not Syncing
Collect lets you continue collecting responses even without internet. Responses collected without internet are saved as "Offline" in your mobile d...
Tue, 31 Dec, 2019 at 3:36 PM
How to Check If My Responses Have Been Synced or Not
If you have some responses stored offline on your mobile device, syncing your responses will send them online and update them to the latest version. Using ...
Tue, 31 Dec, 2019 at 3:36 PM
Forms Taking Long to Upload on the Collect App
Once you have created a form and published it, your data collectors can use it to survey people and submit responses on Collect app.  When your field te...
Tue, 31 Dec, 2019 at 3:37 PM