In case your data collectors are not able to see a form on the Collect App, it can be because of a few reasons. Here is what you can do.

Case 1. If you are sure that you have added them to a form


Step 1. Ask them to check the internet connection. If their mobile device is not connected, ask them to move to an area with better connectivity.

Step 2. If their mobile is connected, ask them to do the following:

  • Go to “Settings” in the top right of the app.
  • Click on “Refresh Forms”. This should solve the problem


Case 2. If you are not sure if you have added them to the form


Step 1. Get the data collector's mobile number registered on Collect.

  • Ask the data collector to go to "Settings" tab in Collect app present in the top right corner.
  • The registered mobile number is beneath the data collector's name.

Step 2. Check if their mobile number has been added to your organization.

  • Go to the "Organization" tab on Collect. Next, go to the "All Devices" tab.
  • Enter their registered number in the search bar.


  • If 'No matching records found' is displayed, please re-check the mobile number.
      • If the message stays the same, it would mean that the data collector is not added to your organization.



Step 3. Add them using the steps here: How Can I Add a Member/Manager to a Team from the Collect App? 


If you are using Teams on Collect:


Step 1. Check if the data collector is a part of a team in your organization

  • If there is a non-zero number under the 'Managers' or 'Members' column, click the number. This will show the teams that the data collector is added to as a manager or member.


Step 2. Check if their team has access to a form


Once you know the teams that the data collector is added to.


On the "Organisation" tab, go to "Teams", next to "All Devices".


Search using their team name in the search bar, and if the count is the Forms is 0, it means that no forms have been added to this team, so people in this team will not be able to see any forms.


To fix this, add a form for this team:

Step 1 : Click on '0' under Forms.

Step 2 : Click on "Add Form" and Search for the form that should be added to this team.


Step 3 : Select the form and click on "Add Selected Forms"



Step 4 : Ask the data collector to click on "Refresh Forms" on his/her application.


    • If the count is greater than 0, then all the data collectors in that team should be able to view, access, and collect data on that team's forms.


Next Step:


Ask the data collector to follow the steps here: I Can't See Any Forms on the Collect App. What Should I Do?