In case you enter incorrect passwords more than 4 times in a period of one hour, your Atlan account will get locked. It is a security protocol in order to prevent fraudulent logins. 



Note: You will only get to know that your account has been locked when you enter the correct password.


Only an admin has the access to unlock a user’s account. Therefore, if your account gets locked, you will have to contact and write to your account admin to help you unlock it.


For Admin’s, in order to unlock the account, you will have to follow the steps given below.


A step-by-step guide to unlocking a user account


Step 1: Click on the ‘Governance’ tab on the left.


Step 2: Click on the ‘Users’ option given inside the ‘Members’ section.


Step 3: Search for the user you want to unlock and click on it.


  • Just type the name of the user in the search and the username will appear on the list.


Step 4: Inside the user profile, click on the settings option given on the top right.


  • As soon as you click on the user name and user profile screen will open up.

  • Click on the settings option that is given on the top right corner of the screen.


Step 5: Click the 'Unlock User' button in blue at the bottom left.





This will unlock the user account. They can now login using their username and password. 


In case they do not remember the password, they can reset it by clicking the 'Reset Password' option on the login screen.


Remember: Only an admin can unlock a user account in order to maintain security protocols.


If you have any questions or concerns, do not hesitate to reach out to us at support@atlan.com.