The Collect mobile application lets you capture high-quality data from anywhere around the around — even without internet. Once the form is ready and published, you can start inviting the data collectors to access the forms on their mobile devices.
Once a phone number is invited to an organization, Collect sends an SMS to their phone number. The data collectors, at times, may not receive an SMS. While this does not affect them signing up on the app, there are two basic reasons why data collectors might not receive the SMS after inviting them on a form:
1. The delivery of the SMS can take time depending upon the quality of the mobile network. If the mobile network is poor or the device isn't accepting text messages, then SMS'es from Collect would not be delivered. In such cases, you can contact the telecom provider.
2. If the data collector has already been added earlier (on another organization/form). If the phone number has been used to sign up on Collect at any point in the past, he/she will not receive the SMS again when you invite them on a new form.
Even in the absence of SMS'es, the data collectors would still get access to the forms you've added their numbers to. Once they download the app from the Google Play Store & log in with the same phone number, they will automatically see the forms shared with them.
If required, you can also share the steps with them to download the app via Whatsapp or another messaging mechanism. Here are the steps you can share:
Step 1: Click on this link - https://play.google.com/store/apps/details?id=com.socialcops.collect.plus&hl=en to download the Collect app directly from the Google Play Store.
Step 2: Once the Collect app has been downloaded, go to the app and open it.
Step 3: Next, select a language for the Collect app and create an account by selecting you country code and adding your mobile number. Click on "Get Started" to move ahead.
Step 4: Add a name and password for your Collect account. Click on "Create Account".
Step 5: You will receive an OTP as a SMS. Enter this OTP to verify your mobile number and get started.