To verify your email address, Collect sends you an email with a verification code to your registered email address. In some cases, this email might not reach you or you mind not be able to locate this email in your email inbox. In this article, we will discuss what to do in that case.
Locating Your Account Verification Email:
Case 1. The email went to promotions or spam folder of your email account
The verification email can sometimes land up in other folders of your account. Please check Promotions, Updates and the Spam folder for this email.
Case 2. The email delivery ran into some issue
If you still can not find this verification email, you can resend it by clicking on "Resend Verification Code". You will be sent a new verification email, please use this code to verify your account.
Case 3. Email delivery has been blocked by your organization firewall
In some cases, it's possible that due to security reasons, your organization has blocked emails sent by 3rd party. Please contact your organization IT team to allow for incoming emails from Atlan Collect and resend a request for a verification email.
Help and Support:
If you have already tried the above steps, and are still unable to receive your verification code, please contact us at support@atlan.com. We will help you in getting your account activated at the earliest.